Shipping policy

Processing Time

  • Orders are processed within 1-2 business days after the order is placed. Please note that orders placed on weekends or public holidays will be processed the next business day.

  • After your order has been dispatched, you will receive an email confirmation along with a tracking number.

Shipping Options and Rates

We offer various shipping options to cater to your needs:

  • Standard Shipping (3-5 business days):

  • Expedited Shipping (1-2 business days):

  • Next Day Delivery:

We currently ship within the UK, including Northern Ireland. Unfortunately, we do not offer international shipping at this time.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can track your order through the courier’s website. Please note that tracking may not be available for all shipping methods.

Shipping Restrictions

  • We only ship to physical addresses within the UK. P.O. Box addresses are not accepted.

  • We are unable to deliver to remote or offshore areas, including some locations in the Scottish Highlands and Islands, or Channel Islands.

Delivery Times

  • Delivery times are estimated and not guaranteed. While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the courier or due to unforeseen circumstances (e.g., extreme weather conditions or national holidays).

  • Please note that delivery times may be longer during peak seasons such as Christmas.

Missing or Damaged Items

If your order arrives damaged or if there are missing items, please contact us within 7 days of receiving your package. We will work with you to resolve the issue as quickly as possible.

Address Issues

Please double-check your shipping details before confirming your order. We are not responsible for any delays caused by incorrect or incomplete address information. If you notice an error with your shipping address, please contact us immediately at hello@discountedhomeware.co.uk

Returns and Exchanges

For information on our returns and exchanges process, please contact hello@discountedhomeware.co.uk